Returns, Refund and Cancellation Policy

Returns, Refund and Cancellation Policy

We believe that our products are of good quality and will help you relieve your problems. However, if for any reason you find that the device is not working properly and / or not giving the expected results and you wish to return the product then please see below the quick steps to follow for the same.

  • Please give us a call at +91 79 48011266 and speak to our customer service agent.
  • The agent will try to help you address the problem.
  • If the problem cannot be resolved over the phone by the agent then the agent will collect further details. This is to facilitate the returns process.
  • You can then return the product at our office.
  • If you are an out station customer then please courier the product to our company address.
  • Please pack the device along with all the accessories and manuals in the original pack.
  • If the product you are returning is not faulty, then please ensure that it is in perfect working order.
  • If you have asked for an exchange then a new device will be couriered to you post inspection.
  • Alternately, if you have asked for a refund then a cheque will be sent based on the company policy.
Cancellation:

If for any reason you choose to not take the product delivery when it is bought online or choose to return the product within 24 hours of buying the product from the authorised store (with the packing intact), we will consider it as cancellation. We will process this cancellation as below:

  • Upon receiving the cancellation claim by the customer, we will refund them when the device bought online is returned followed by inspecting the product and deducting the shipping expenses.
  • If the customer cancels the order at the store then the order amount will be refunded after the product is inspected for completeness.
How long do I have to return an item?

You can return the product within 30 days of the purchase.

How do I cancel my order?

Cancellation can be made only within 24 hours of placing the order.

Do I have to pay anything to return my items?

Only the courier charges for returning the device.

How will I receive my refund?

The money will be refunded in the same way the payment was made. We will refund the Credit Card or Net-Banking account if the payment was by Credit Card or Net-Banking, We will initiate the process of refunding after we have received the product. If you have paid by cash, you will get a cheque at your address, for that value.

When will I receive my refund?

Typically, refunds are credited into your account in 15 working days. This varies from bank to bank. We cannot be held responsible for any delays in crediting the Cardholder’s credit card account, since this falls in the purview of Cardholder’s issuing bank.

What should I do if the refund amount is incorrect?

Contact accounts@veltosa.com and we will solve the problem as quickly as possible.