Privacy Policy
Last updated: February 24, 2026
OVERVIEW
This Privacy Policy describes how Veltosa (“we”, “us”, or “our”) collects, uses, processes, and discloses your personal information when you visit, interact with, or make a purchase through our website and related services (collectively, the “Services”).
Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell products and services to you.
If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy shall govern with respect to the collection, use, and disclosure of personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
For the purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.
Depending on how you interact with our Services, we may collect the following categories of personal information:
Information You Provide Directly
∙ Full name
∙ Billing and delivery address
∙ Email address
∙ Phone number
∙ Payment and transaction details
∙ Account login credentials (where applicable)
∙ Communications sent to our support team
Automatically Collected Information
∙ IP address
∙ Device identifiers
∙ Browser type and settings
∙ Usage data (pages viewed, interactions, navigation behaviour)
∙ Cookies and similar tracking technologies
Transaction Information
∙ Products viewed, added to basket, purchased, returned, or exchanged
∙ Order history and payment confirmations
SOURCES OF PERSONAL INFORMATION
We collect personal information from the following sources:
∙ Directly from you, when you place an order, create an account, or contact us
∙ Automatically, through cookies and similar technologies when you use our Services
∙ From service providers, such as payment processors, delivery partners, analytics providers, and customer support tools
∙ From third-party partners, where permitted by law
HOW WE USE YOUR PERSONAL INFORMATION
We use personal information for the following legitimate business purposes:
Providing and Improving Our Services
∙ Processing orders and payments
∙ Managing accounts and customer relationships
∙ Fulfilling delivery and returns
∙ Personalising your shopping experience
Customer Support and Communication
∙ Responding to enquiries and support requests
∙ Sending order confirmations and service-related communications
Marketing and Advertising
∙ Sending promotional communications (where permitted by law)
∙ Displaying relevant advertisements on our website or third-party platforms
You may opt out of marketing communications at any time.
Security and Fraud Prevention
∙ Protecting against unauthorised transactions
∙ Detecting and preventing fraudulent or malicious activity
Legal and Compliance Purposes
∙ Complying with applicable laws and regulations, including UK GDPR and the Data Protection Act 2018
∙ Responding to lawful requests from authorities
∙ Enforcing our Terms and policies
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information in the following circumstances:
∙ With Shopify, which hosts our store and processes data to provide the Services
∙ With service providers, such as payment processors, delivery carriers, IT providers, and analytics services
∙ With marketing and advertising partners, where permitted by law
∙ With affiliates or corporate partners, where applicable
∙ In connection with legal obligations, mergers, acquisitions, or business restructuring
We do not sell personal information in the ordinary course of business.
RELATIONSHIP WITH SHOPIFY
Our Services are hosted by Shopify. Shopify collects and processes certain personal information to operate and improve the platform.
In some cases, Shopify acts as an independent data controller. You may learn more about Shopify’s privacy practices by visiting:
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to operate our Services, analyse performance, and enhance user experience.
You may manage cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Services.
THIRD-PARTY LINKS
Our Services may include links to third-party websites or platforms. We are not responsible for the privacy practices or content of such third parties.
We encourage you to review their privacy policies before providing any personal information.
CHILDREN’S PRIVACY
Our Services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.
DATA SECURITY AND RETENTION
We implement reasonable administrative, technical, and organisational measures to protect your personal information.
However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute protection.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
YOUR RIGHTS AND CHOICES
As a customer based in the United Kingdom, you have the following rights under UK GDPR:
∙ Right to access your personal data
∙ Right to rectification of inaccurate data
∙ Right to erasure (“right to be forgotten”)
∙ Right to data portability
∙ Right to restrict or object to processing
∙ Right to withdraw consent at any time
You may exercise these rights by contacting us using the information below. We may need to verify your identity before processing your request.
If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred to, stored, and processed in countries outside the United Kingdom.
Where required, we rely on lawful transfer mechanisms — such as the UK’s International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses — to ensure your data remains protected.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with a revised “Last updated” date.
CONTACT INFORMATION
Business Name: Veltosa
Registered Address: São Paulo, SP, Brazil
Fulfilment: International logistics partners
Email: contact@veltosa.com
Customer Support Hours (GMT):
∙ Monday – Friday: 9:00 AM – 5:00 PM
∙ Weekends: 11:00 AM – 4:00 PM
We aim to respond to all enquiries within 24 hours.