Payment Policy

Last updated: February 24, 2026

At Veltosa, your security is our foremost priority.

Our website is protected by Secure Sockets Layer (SSL) technology, which encrypts all sensitive information transmitted during your visit and throughout the checkout process.

SSL encryption ensures that personal and payment information — such as passwords, billing details, and payment credentials — are transmitted securely and protected against unauthorised access.

You can verify this secure connection by:

∙ the padlock icon displayed in your browser’s address bar

∙ the website URL beginning with “https://”

All forms and checkout pages on www.veltosa.com are secured using SSL technology.

We accept the following payment methods:

∙ Visa

∙ Mastercard

∙ American Express

∙ Apple Pay

All payments are processed securely through Shopify’s encrypted payment gateway.

All prices displayed on our website are listed in Pound Sterling (GBP).

For additional details regarding postage costs or delivery timelines, please refer to our Shipping Policy.

Veltosa complies with the Payment Card Industry Data Security Standard (PCI DSS).

This standard is designed to ensure that all businesses that accept, process, store, or transmit credit card information maintain a secure environment and protect cardholder data.

Our payment processing partners adhere to PCI DSS requirements to reduce the risk of fraud and ensure secure transactions.

For your protection:

∙ We do not store your full credit or debit card details

∙ We do not have access to your complete card number

Once a transaction is completed, we can only view:

∙ billing information

∙ delivery information

∙ order details

∙ the last four digits of your payment card

All payment transactions are handled directly by our secure payment providers.

We respect your privacy and take data protection seriously, in accordance with UK GDPR and the Data Protection Act 2018.

We do not sell, rent, or trade your personal information to third parties.

For full details on how your personal information is collected, used, and protected, please review our Privacy Policy.

If you have any questions regarding payments or security, please contact us:

Business Name: Veltosa

Registered Address: São Paulo, SP, Brazil

Fulfilment: International logistics partners

Email: contact@veltosa.com

Customer Support Hours (GMT):

∙ Monday – Friday: 9:00 AM – 5:00 PM

∙ Weekends: 11:00 AM – 4:00 PM

We aim to respond to all enquiries within 24 hours.