Terms of Service
Last updated: February 24, 2026
OVERVIEW
Welcome to Veltosa.
Throughout this website, the terms “we”, “us”, and “our” refer to Veltosa.
Veltosa operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers with a secure, transparent, and dependable online shopping experience.
Our store is hosted on Shopify, which provides us with the e-commerce platform that allows us to sell our products and services to you.
These Terms of Service (“Terms”), together with any policies referenced herein (including our Privacy Policy, Return & Refund Policy, and Shipping Policy), govern your access to and use of our Services.
By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms or our policies, you should not access or use our Services.
ELIGIBILITY AND ACCOUNT RESPONSIBILITY
By using our Services, you confirm that you are at least 18 years of age, or that you have obtained the consent of a parent or legal guardian.
When using our Services, including placing orders, you may be required to provide accurate and complete information, such as your name, email address, billing address, delivery address, and payment details. You represent and warrant that all information provided is truthful, current, and complete.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
PRODUCTS AND INFORMATION ACCURACY
We make reasonable efforts to ensure that product descriptions, images, pricing, and availability information displayed on our website are accurate and up to date.
However, product colours and appearance may vary depending on your device, screen settings, and lighting conditions. Minor variations do not constitute product defects.
We reserve the right to modify, update, or discontinue products at any time without prior notice. Availability may be limited by geographic location, stock levels, or other operational considerations.
ORDERS AND ACCEPTANCE
Placing an order on our website constitutes an offer to purchase. All orders are subject to acceptance and availability.
Veltosa reserves the right to refuse, cancel, or limit any order for reasons including, but not limited to:
∙ Suspected fraud or unauthorised transactions
∙ Inaccurate pricing or product information
∙ Stock limitations
∙ Violation of these Terms
Your order is considered accepted only after payment has been successfully processed and you receive an order confirmation email.
Please review your order carefully before submission. Once an order has been accepted, cancellation requests may not be possible. All returns and refunds are governed strictly by our Return & Refund Policy.
Purchases made through our store are intended for personal or household use only and not for resale or commercial distribution.
PRICING, TAXES, AND PAYMENTS
All prices displayed on our website are in Pound Sterling (GBP) and are subject to change without prior notice.
Unless otherwise stated, prices do not include applicable taxes, import fees, or postage costs, which may be calculated and displayed at checkout or imposed by relevant authorities upon delivery.
You agree to provide valid and authorised payment information. By submitting payment details, you confirm that you are fully authorised to use the selected payment method.
DELIVERY
Delivery timelines provided on our website are estimates only and may vary depending on destination, carrier operations, and external factors beyond our control.
Once an order has been handed over to the delivery carrier, ownership and risk of loss transfer to the customer.
For full details regarding delivery timelines, postage costs, and destinations, please review our Shipping Policy.
INTELLECTUAL PROPERTY
All content available through our Services, including text, images, graphics, logos, trademarks, designs, and software, is the property of Veltosa or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or exploit any content without our prior written consent.
THIRD-PARTY TOOLS AND LINKS
Our Services may include links or access to third-party websites, tools, or services. We do not control or endorse these third parties and accept no responsibility for their content, policies, or practices.
Your interaction with third-party services is entirely at your own risk and subject to their respective terms and conditions.
RELATIONSHIP WITH SHOPIFY
Veltosa is powered by Shopify. However, all sales transactions are conducted directly between you and Veltosa.
Shopify bears no responsibility for any aspect of the transactions, products, or services provided through our store.
PRIVACY AND DATA PROTECTION
Your personal information is collected, used, and protected in accordance with our Privacy Policy and applicable UK data protection legislation, including UK GDPR and the Data Protection Act 2018.
By using our Services, you acknowledge and agree to the collection and processing of your personal data as described in our Privacy Policy.
DISCLAIMER OF WARRANTIES
Our Services and products are provided “as is” and “as available”, without warranties of any kind, except as expressly required by applicable law, including the Consumer Rights Act 2015.
We do not guarantee uninterrupted, error-free, or entirely secure access to our Services.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, Veltosa shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of our Services or products.
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.
INDEMNIFICATION
You agree to indemnify and hold harmless Veltosa, its affiliates, partners, and service providers from any claims, losses, or damages arising from your violation of these Terms or applicable laws.
GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on this page with a revised “Last updated” date.
Your continued use of our Services following any updates constitutes your acceptance of the revised Terms.
CONTACT INFORMATION
Business Name: Veltosa
Registered Address: São Paulo, SP, Brazil
Fulfilment: International logistics partners
Email: contact@veltosa.com
Customer Support Hours (GMT):
∙ Monday – Friday: 9:00 AM – 5:00 PM
∙ Weekends: 11:00 AM – 4:00 PM
We aim to respond to all enquiries within 24 hours.